Return & Refund Policy

Effective Date: [Add Date]

At DecorVillas, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Return Eligibility

You may request a return if:

- You received a damaged product.

- You received the wrong item.

- The product has a manufacturing defect.

To be eligible for a return, the item must:

- Be unused and in its original condition.

- Include the original packaging and accessories.

- Be reported within 7 days of delivery.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

- Personal care products after use

- Products damaged due to misuse

- Items without original packaging

- Products marked as non-returnable

Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another approved method.

Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation may not be possible.

For return or refund assistance, please contact us:

Email: support@decorvillas.com