Frequently Asked Questions (FAQ)

1. How can I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the payment steps to complete your order.

2. What payment methods do you accept?

We accept secure online payments through the payment methods available at checkout. Cash on Delivery (COD) may also be available on eligible orders and locations.

3. How long does delivery take?

Most orders are delivered within 3–10 business days, depending on your location.

4. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS (where applicable).

5. Can I cancel my order?

Yes, orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

6. What is your return policy?

If you receive a damaged, defective, or incorrect product, you can request a return according to our Return & Refund Policy.

7. Do you ship across India?

Yes, we deliver to most locations across India.

8. How can I contact customer support?

You can contact us by email:

Email: support@decorvillas.com

We aim to respond within 24–48 business hours.